Tuesday, 27 January 2009

Plane Crazy

Having vented about our recent Heathrow Terminal 5 experience on Twitter, I was pointed at this by a top-secret inside source (hello, H!)

I am speechless. It's a sodding airport, it doesn't have emotions! Stop this incessant anthropomorphising in the name of soft and cuddly customer relations. We're not idiots.

And it still doesn't have enough trolleys *fume*


  1. Yes, I know they're the emotions of the passengers - sorry, customers - but the overall effect is that the terminal buildings are giving off the contented aura of a rather well-fed Siamese cat.

  2. I like to think that Terminal 5 talks like Yoda too.